The helpline is a supportive, non-judgemental and confidential space for LGBT people as well as for their family, friends and supporters. The helpline is run by trained volunteers who will listen, inform and support you.
- Call us on 01273 204050
- Email firstname.lastname@example.org
- Live web chat (bottom right hand corner of the screen)
We are usually open:
- Monday to Friday: 5pm to 9pm
- Saturday and Sunday: 5pm to 7pm
You can call us each evening about anything that’s on your mind, to receive information or get emotional support. Some of the things you may want to talk about:
- Emotional difficulties
- Relationship difficulties
- Sexual identity or gender identity
- Coming out
- Hate crime
- Sex life and sexual health
- What’s on and where to go in Brighton & Hove
If you call when no-one is available, you can leave your details on the answerphone if you wish to be called back when the helpline is next open.
Please only leave a number if it is safe to do so. We are only able to call back for a maximum duration of 20 minutes.
Trans Survivors Switchboard
Survivors’ Network and LGBT Switchboard run a dedicated helpline which offers support to trans people who have experienced sexual violence at any point in their lifetime.
Our confidentiality policy
Brighton & Hove LGBT Switchboard has the utmost respect for our callers’ right to privacy and confidentiality and we take this issue very seriously. In order to train new volunteers and to assure quality monitoring there will be occasions when another volunteer or the service manager will be in the office and aware of the call, this allows us to continue to provide the quality and safe service that caller are used to. This practice is followed by other Helpline agencies to ensure good practice. There are also times when more than one help-line volunteer is on duty – however all volunteers are guided and bound by our confidentiality policy – a copy of which can be provided on request. If this raises any questions Brighton & Hove LGBT Switchboard is always keen to receive feedback and be accountable to all those who use our service. Please make any comments or questions on the feedback section of our website. The helpline coordinator will be happy to respond to you directly. We thank you for your support on this matter.
Do you want to volunteer?
Here’s all you need to know about how to become a helpline volunteer